Are you a people person who enjoys helping others and solving problems?

Join our friendly and supportive Customer Care Team at Fluidra, a global leader in the pool industry, and help us deliver exceptional customer service and technical support to our trade customers.

About Fluidra

At Fluidra, we're passionate about creating the perfect pool experience, responsibly. With operations in more than 45 countries, we're a global bsuiness committed to innovation, teamwork and creating a positive, inclusive workplace where our people can thrive.

In Australia, we have a growing team of more than 400 employees across five states. We value collaboration, continuous learning and making a difference for our customers everyday.

Why Join Us?

We believe in supporting our people and creating a workplace where everyone feels valued. When you join Fluidra, you’ll enjoy:

• A welcoming, fun and supportive team environment
• Ongoing training, learning and career development opportunities
• Employee wellbeing initiatives, including an Employee Assistance Program and annual flu vaccinations
• Exclusive staff discounts and rewards and recognition programs
• A company bonus scheme
• Birthday leave to celebrate your special day
• Team social events and opportunities to connect with colleagues

About the Role

Based in Keysborough, you’ll be an important part of our Customer Care Team, providing reliable and efficient trade support while building strong relationships with our customers.

Your day-to-day responsibilities will include:

• Processing customer orders through our online ordering system, over the phone and via our Trade Portal
• Responding to customer enquiries through phone and live chat, providing product information and technical support
• Developing your product knowledge and learning about troubleshooting, production processes and technical solutions
• Following up on customer issues to ensure they are resolved promptly and effectively
• Supporting our sales representatives with customer enquiries and other sales support activities
• Working collaboratively with the wider team to deliver a consistently high standard of customer service

What We're Looking For:

We're looking for someone who enjoys working with people, takes pride in providing great customer service and thrives in a fast-paced team environment.

You will bring:

• Strong verbal and written communication skills
• A friendly, confident and professional phone manner
• Good time management and organisational skills
• A practical, solutions-focused approach to problem-solving
• The ability to multitask, manage competing priorities and stay organised
• A positive attitude, willingness to learn and a team-first mindset
• Previous experience in customer service, call centre operations or trade support would be an advantage.

If you’re looking for a rewarding opportunity to join a global business, develop your skills and become part of a fun and supportive team, we’d love to hear from you!